Privacy Policy

This Privacy Policy applies to airconditioningelanora.com.au (this website), operated by Air Conditioning Elanora. Air Conditioning Elanora is fully licensed, insured and ARC-certified, holding electrical Licence #83326 and ARC Licence #L160535 for refrigerant handling. This policy applies to this website only and does not extend to any other website, brand or service operated under the same licensed team.

We are committed to protecting your privacy and comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what personal information we collect when you visit this website or get in touch with us, how we use it, who we share it with, how long we keep it, and what rights you have over it. If any part of this policy is unclear, please call us on the number at the bottom of this page and we will happily explain it in plain terms.

This policy is written for homeowners and businesses across Elanora and the wider Gold Coast who visit this website to research or book air conditioning installation, repairs, replacement or servicing. It does not cover information collected offline, such as details you might give a technician verbally on site that are not entered into our systems.

We collect personal information in three ways.

Information you give us:

• Your name, phone number and email address, when you submit our contact form
• Your suburb, the service you need, how urgent the job is, and any message details you provide through the contact form
• Any other information you choose to give us when you contact us by phone

Information collected automatically:

• Cookies and usage data, such as page views, time on page and scroll depth
• Device information, including browser type, operating system, IP address and screen resolution
• Your approximate location, based on your IP address

Information from third parties:

• Call metadata from our call-tracking provider when you call the phone number listed on this site
• Conversion data from Google Ads or other advertising platforms, if you arrived at this website via a paid advertisement

We use the personal information we collect for specific purposes:

• To respond to your contact form submission or phone call
• To book and complete air conditioning work at your property
• To provide workmanship guarantee service or follow-up once you become a customer
• To improve this website and understand which pages help visitors find what they need, using Google Analytics
• To understand which marketing channel a visit or call came from, using our call-tracking provider and Google Tag Manager
• To comply with our legal obligations, including tax records and licence reporting

We only share your data with the following services, each of which plays a specific role in running this website and our business. We do not use these services for any purpose beyond what is described below:

• Cloudflare hosts this website and protects it from malicious traffic, bots and denial-of-service attacks. Cloudflare processes data primarily in the United States, with a global network of edge locations that may temporarily handle your request. See Cloudflare's privacy policy for details.
• Google Analytics 4 and Google Tag Manager help us understand how this website is used, including which pages are viewed and how visitors navigate the site, so we can improve it. Google processes this data in the United States. See Google's privacy policy for details.
• Our call-tracking provider tracks which marketing channel a phone call came from, so we know which advertising and search results are actually connecting Gold Coast homeowners with our team. This data is processed in Australia.
• Our lead-management system receives the details you submit through our contact form, including your name, phone number, email, suburb and message, so our team can follow up on your enquiry.

We do not sell your personal information to anyone, we do not share it with data brokers, and we do not share it with any service not listed above. We do not use Facebook or Meta pixels, remarketing audiences, heatmap or session-recording tools, or any newsletter or marketing-automation platform on this website.

This website uses cookies, which are small text files stored on your device, to support analytics and tag management. Cookies help us understand how visitors use the site so we can improve it. You can disable cookies in your browser settings at any time, but some features of this website may not work as intended if you do. Most browsers provide instructions for managing or disabling cookies in their help or settings menu.

We keep your personal information only as long as we reasonably need to:

• Contact form submissions: retained for 7 years, in line with Australian business record-keeping obligations
• Customer records for completed work: retained for 7 years
• Analytics data: retained per Google Analytics' default retention period, currently 14 months
• Call recordings, where enabled: retained for 12 months, unless needed for an ongoing dispute

Under the Australian Privacy Principles, you have the right to:

• Access: ask us what personal data we hold about you
• Correction: ask us to correct any inaccurate or out-of-date data
• Deletion: ask us to delete your data, subject to our legal record-keeping obligations
• Complain: raise a concern with us directly in the first instance. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

We take reasonable steps to protect your personal information, including serving this website over HTTPS, using Cloudflare's secured infrastructure to guard against malicious traffic, and applying access controls on our lead-management system so only our team can view contact form submissions. No method of transmission or storage is completely secure, and while we work to protect your information, we cannot guarantee absolute security of information you send to us over the internet.

This website is not directed at children under 16, and we do not knowingly collect personal information from children. Our services are aimed at homeowners and businesses arranging air conditioning work, not at a younger audience. If you are a parent or guardian and believe your child has submitted personal information to us through the contact form or by phone, please contact us so we can locate and remove it.

We may update this Privacy Policy from time to time, for example if we start using a new service that touches your data, or if our legal obligations change. Any changes will be reflected on this page with a new "last updated" date at the top. We encourage you to check back periodically. Your continued use of this website after an update constitutes acceptance of the updated policy.

This Privacy Policy should be read alongside our Terms of Use, which sets out the broader terms for using this website.

• Business: Air Conditioning Elanora
• Operating under: A fully licensed, insured and ARC-certified team, Lic #83326, ARC #L160535
• Phone: (07) 5661 9525
• Website: airconditioningelanora.com.au

If you have a question about this Privacy Policy or how we handle your personal information, please call us on the number above.